The Villa Concierge respects your privacy and is committed to handling the personal information you provide responsibly.
Information we collect
When you complete a form on our website, we may collect information you choose to provide, including:
- Your name
- Your email address
- Your phone or WhatsApp number
- A property website or vacation rental listing link
We may also receive basic technical information relating to visits to our website, such as browser type, device type, IP address and information generated through essential website functions.
How we use your information
We use information submitted through the website to respond to enquiries, communicate with you about The Villa Concierge and its pilot programme, review a property where you have provided a website or listing link, and provide information about our services.
We do not sell your personal information.
Form submissions and email
Information submitted through forms on this website may be stored within our website's form system so that we can review and respond to your enquiry.
We also use email services to send confirmations, respond to enquiries and communicate about the pilot programme or our services.
Sharing your information
We may use trusted service providers to operate our website, process form submissions, host website services or deliver email. These providers may process information on our behalf where necessary to provide those services.
We do not sell or rent your personal information to third parties.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing potential client relationships and meeting applicable administrative or legal requirements.
You may ask us to delete information you have submitted, subject to any information we may be required to retain.
Links to other websites
Our website may contain links to third-party websites and external services. The Villa Concierge is not responsible for the privacy practices, content or policies of those websites.
Your choices
You may contact us if you would like to ask about personal information we hold about you, request a correction or request deletion of information you previously provided.
Changes to this policy
We may update this Privacy Policy as our website, services and use of technology develop. The most recent version will be published on this page with an updated date.
Contact us
If you have questions about this Privacy Policy or how your information is handled, you can contact us using the details below.